Order Information

Jewrl is an online jewelry retailer so you can continue to shop online at www.jewlr.com. All items that are available will be listed on our site for you to browse, personalize and order safely and...

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our operations. All products...

We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Our Luxury Bridal Collection diamond engagement rings also include a free lifetime...

Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...

An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection...

As part of the Extend Jewelry ADH Protection Plan, you will either get your jewelry item repaired or you will get a single replacement of a like or comparable product should it become defective. This...

Please contact the Extend Customer Care Team in the Extend Claims Portal at customers.extend.com/claims or by phone at (877) 248-7707. Please click here to learn more about Extend ADH Protection...

Extend makes it easy to file a claim either through their online portal or call center. When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or...

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...

Yes we do, using USPS.

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...

If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...

If your order is still in production and has not yet been packaged or shipped then you can make a change to it. Keep in mind that orders may be completed earlier than indicated on our website so we...

For assistance in finding your order number, please send an email to customerservice@jewlr.com with the full name, phone number, and shipping address associated with the order. We will then be able...

Yes, you can select a different gemstone/birthstone on most pieces. Please note that there may be additional charges, and you will be responsible for related delivery costs. To select a different...

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...

Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...

Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

To find out if your order qualifies for an exchange, please contact us at customerservice@jewlr.com, and our customer service agents will be happy to assist you. Exchange fees vary by product, and...

We want you to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you may...

RETURN PROCESS To request a return, please fill out our Request Return Form. One of our customer service reps will follow up with you via email with instructions and return forms as well as an...

Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...

Yes! We offer FREE standard shipping in the US, Canada, UK and Australia.

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

We ship using FedEx, USPS and Canada Post in North America. In the UK we use Royal Mail and in Australia we use Auspost.

Refunds are issued on returned items. Shipping is a service and a service that has been used is not eligible for a refund. Please see our Return Policy for more information....

The shipping and processing times depend on the items you're ordering. All of the items on our website will have an estimated ship date. This date will indicate when the item is expected to be...

We are able to add 1 or 2 engraved characters on certain styles. Please email customerservice@jewlr.com with the specific item style code and the engraving so that we can look into this for you and...

There are two kinds of credit checks—hard and soft. Klarna runs soft credit checks for Pay in 4. Soft credit checks have no impact on your score because they are not reported to the credit bureaus....

Our payment options include Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, ApplePay, GooglePay, and Affirm. We do not accept cash, checks, nor Cash on Delivery....

Choose Affirm as your payment method when you are checking out. You will then be able to select your payment plan after you have been directed to Affirm’s website. Affirm accepts payment by debit...

Payments on your Affirm loan are made directly to Affirm. Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is due and the due...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

Affirm tries hard to approve every purchase but sometimes cannot approve the full amount. When this happens, Affirm will provide a debit card down payment option so that you may still complete your...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

You can sign up by clicking the 'My Account' button If you checkout as a guest, we automatically create an account for you and you will receive a confirmation email with an order number and your...

To receive a coupon code, subscribe to our newsletter, and simply click the 'Get Your Code' link at the bottom of the page. You will also be among the first to receive information on new productions...

You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.

Yes - Promo codes are applied to items on sale.

We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.

Once your order has shipped, you’ll receive a shipping email with tracking information so you can track it while it makes its way to you. If your order has not yet shipped and is still in production,...

Once we receive a returned item, it is inspected and then a refund is issued. Returns are generally processed and refunded in the week in which they are received....

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...