Warranty & Protection
FREE Warranty With Purchase
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship.
Our Luxury Bridal Collection diamond engagement rings also includes a free lifetime manufacturer's warranty.
Personalized Watches include a free 1-year warranty that covers manufacturer defects in the workmanship and material, including movement mechanisms.
If you need assistance, please use our Request Repair Form, or contact our customer service team at 1-866-610-8482 or support@jewlr.com with your order number, and we will be happy to assist you.
Add Protection Coverage
Jewlr has partnered with Extend to provide peace-of-mind protection for the jewelry and watches you love.
Extend bundles your personalized pieces with an affordable protection plan which you add to your purchase during checkout – so your jewelry is covered, even after the manufacturer’s warranty expires.
What's Covered
Replacement Or Repair
Free replacement or repair if something should happen to your jewelry or watch.
Peace of mind
Wear your jewelry and watch with confidence – we have you covered!
Zero Deductible
No fees. No deductibles. No hidden costs to repair your jewelry.
Customer focused support
We’re always happy to help.
Accidental Damage
Your jewelry is protected when accidental damage occurs.
Added jewelry Benefits
Free ring sizing, rhodium plating, polishing, and more!
Simple Peace-Of-Mind Protection
You pay one flat rate at checkout and when you need it, Extend will work directly with us to get your product repaired quickly. Getting your replacement is seamless and simple.
What If I Need To Make A Claim
Processing your claim takes minutes and you’ll receive everything you need for a repair or replacement. Simply contact Extend online or by phone at (877) 248-7707. Easy as pie!
FAQs
Why should I add an accidental damage plan?
This plan provides accident protection from damaged prongs, clasps, hinges, earring backs, and more. Extend plans are in effect from day one, and even extend your coverage from defects in workmanship and/or materials, including normal wear and tear after the manufacturer's warranty expires.
How can I purchase an Extend Jewelry ADH Protection Plan?
An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection Plan retroactively up to 60 days past the date you purchased your jewelry item.
What products are covered?
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms and pendants, jewelry sets, anklets, brooches and lapel pins. The Extend team and Jewlr work together to identify all eligible products and match them to a protection plan.
