General Questions

Customer service is available Monday to Friday from 9:00 am to 5:30 pm Eastern Time. We are closed on the weekends but we do extend our hours during busy periods. For further assistance, please email...

Jewlr is a leading online retailer of personalized custom made to order jewellery. Every Jewlr item is manufactured in North America and shipped directly to our customers in the USA, Canada, UK and...

During the Covid 19 crisis, repair deadlines can be extended if you are unable to get your item to us. Please contact customerservice@jewlr.com with your order number so that we can provide an...

No. Jewlr is an online retailer. We produce our own products when an order is made. Due to this model, we do not need to carry any inventory, and we are able to offer exceptionally affordable prices...

Is Jewlr closed? At Jewlr, we are committed to the health and safety of our staff and community. We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and...

Jewlr’s Wish List is a convenient way to keep track of all those special items you want. Personalize up to 12 pieces with multiple customizations, save them to your wish list, and share with your...

The best way to have your steel link strap adjusted is to take it to a jeweller or watch repair center to have it professionally sized to the perfect fit.

To adjust your mesh strap, you will first need a small flathead screwdriver. Place the end of your screwdriver into the hole in the clasp and use gentle downward pressure to pry the clasp open. Slide...

We offer a choice of adjustable quality strap styles, designed for the perfect fit: Leather Straps: Comfortable and classic, these straps are made of genuine leather and fit our 40mm, 36mm, and 32mm...

Sudden temperature changes can cause condensation under the watch crystal – this should dissipate on its own and not affect its operation. Also, the crystal on your watch may develop some surface...

Yes, all our watches include a free one-year warranty. This warranty covers manufacturer defects in the workmanship and material. For more details, please visit Warranty & Protection....

The best way to replace a watch battery is to take it to a professional jeweller or watch repair service. We do not recommend opening the back of your watch yourself, as this can damage the...

Your Jewls will be returned to your account, and any additional funds you used to purchase your order will be returned in the original form of payment.

Once you have signed up for the VIP Rewards program you will receive a welcome bonus of 1,000 Jewls! You will earn Jewls for every dollar spent when you make a Jewlr purchase. To learn more about our...

Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 Jewls. As a Diamond VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new...

There is no limit to the number of Jewls you can collect.

Once you have accumulated a minimum of 3,000 Jewls you will be able to redeem Jewls on your Jewlr order.

As a Sapphire VIP Rewards member, you will receive Jewls per dollar spent at Jewlr, early access to new product launches, and VIP-only sales! To learn more about our rewards program, please visit...