Placing an order

You can view your order history by logging into your account. To log into your account, click on the login icon in the top right corner of your screen and fill in your login information. Once you...

Add ons and bundled items are optional, and are available to you at checkout because of the special item you are purchasing.

Yes - Promo codes are applied to items on sale.

If you need assistance finding your order number, please contact our customer support agents with the full name, phone number, and shipping address associated with the order. We will then be able to...

If you wish to reorder a piece of jewellery you have purchased or re-create one you have received as a gift, please contact us at customerservice@jewlr.com, and our customer service agents will be...

Using your Jewlr Rewards Points towards a purchase is an easy process. Once you reach a minimum of 3,000 Jewls, you have the option to redeem them at checkout and apply the value to your order. To...

When you personalise an item on Jewlr, you will see a preview of your item with your selected options. This preview is intended to give you an idea as to what your item will look like so there are no...

We will apply an additional 5% discount to all items in your cart when you buy more than 1 item.

The best way to place an order is online so you can see your personalised item. If you are having trouble, please call our Customer Service line at 1800-152-125 where our team will be able to help...

Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will...

There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email....

Jewlr offers a Jewlr E-Gift card which is an electronic gift card that can be used online at Jewlr. It is the convenient and easy gift to give when you’re late or when you just don’t know what to...

Our payment options include Visa, Mastercard, and PayPal. We do not accept cash, cheques, nor Cash on Delivery.

Jewrl is an online jewellery retailer so you can continue to shop online at www.jewlr.com/au. All items that are available will be listed on our site for you to browse, personalise and order safely and...

If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your shipping address please click here. If the order has already been...

We continue to fulfill orders but in order to play our part in reducing the spread of COVID-19 and keep our employees & their families safe, we have temporarily reduced our operations. All products...

Our payment options include Visa, Mastercard, PayPal and Klarna. If you wish to pay with multiple credit cards, please call our customer service and our team can assist you....

Jewlr is a new kind of jewellery company designed specifically for online shopping. We do not have any physical stores. Online you can create and visualize the jewellery you personalise and then you can...

Coupons are applied to all Jewlr items in your cart, excluding add ons such as photo boxes, gift wrapping, or promotional gifts.

Yes, you can make a change to your order and it's easy to do. If your order is still in production If your order is still in production and has not yet been packaged or shipped then you can make a...