Privacy Notice

WHAT ABOUT COOKIES?

To enable our systems to recognise your browser or device and to provide services to you, we use cookies. Please read more about cookies in our Privacy Policy

DOES JEWLR SHARE YOUR PERSONAL INFORMATION?

Information about our customers is an important part of our business and we are not in the business of selling personal information to others. Jewlr shares information only as described below and with the subsidiaries that Jewlr controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Third Party Service Providers:

  We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

• Business Transfers:

  As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Jewlr.com. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

• Protection of Jewlr and Others:

  We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions

• Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Transfers out of the European Economic Area. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

WHAT ABOUT THIRD-PARTY ADVERTISERS AND LINKS TO OTHER WEBSITES?

Jewlr may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.

WHAT CHOICES DO I HAVE?

If you have any questions or objection as to how we collect and process your personal information, please send an email to privacy@jewlr.com.

• As described above, you can choose not to provide certain information but then you might not be able to take advantage of some of our offerings and services.

• You can add or update certain information on our self service portal, on your account page or by contacting customer service. When you update information, we usually keep a copy of the previous version for our records.

• If you no longer want to receive e-mail or other communications from us, you can opt-out from any email you’ve received from us or you can contact customer service and request you be removed from that list.

• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential information we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Basket, proceed to Checkout, or use your account page, self serve portal or any page that require you to sign in.

• If you want to browse our websites anonymously, you may do so by disabling cookies on your browser.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact Customer Service or email support@jewlr.com .

CONTACTS, NOTICES & REVISIONS

If you have any concern about privacy at Jewlr or want to contact one of our data controllers, please contact privacy@jewlr.com with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

AUTOMATIC INFORMATION

Examples of the information we collect and analyse include:

• the Internet protocol (IP) address used to connect your computer to the Internet;

• login; e-mail address; password;

• the location of your device or computer;

• content interaction information, such as content downloads, streams, and playback details network details, including information about your internet service provider;

• Jewlr metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files (e.g., file name, dates, times and location of your images));

• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers;

• the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs),

• phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

INFORMATION YOU CAN ACCESS

Examples of information you can access through Jewlr include:

• status of recent orders;

• your complete order history;

• personally identifiable information (including name, e-mail, address, phone);

• Wish Lists and Basket information;

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

This California Consumer Privacy Act disclosure section (“Disclosure”) supplements the Jewlr Privacy Policy and is effective as of July 1, 2020.

The Jewlr Privacy Policy describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Consumer Privacy Act:

1. Categories of personal information collected

The personal information that Jewlr collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, fall into the following categories established by the California Consumer Privacy Act.

• identifiers such as your name, alias, address, phone numbers, email, or IP address;
• inference data, such as information about your purchase preferences;
• geolocation data, such as the location of your device or computer;
• purchase activity
• visual information such as photos uploaded for photo box or photo pendant
• information such as age, gender, or other protected classifications,
• commercial information, such as purchase activity;
• audio or visual information, such as images and videos

2. Categories of personal information NOT collected by Jewlr

Jewlr does not collect your credit card number.

3. Categories of personal information disclosed for a business purpose

The personal information that Jewlr disclosed about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act:

• identifiers such as your name, address, phone numbers, or IP address, for example if we use a third-party carrier to deliver your order;
• your age, gender, or other protected classifications, for example if you choose to participate in a survey;
• commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you;
• internet or other electronic network activity information, such as if we use a service provider to help us manage against fraud;
• geolocation data, such as providing a delivery partner information
• audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes,

4. Right to Request Access to or Deletion of Personal Information

California residents have a right under the California Consumer Privacy Act to request information about the collection of your personal information by Jewlr, or access of or deletion of your personal information. If you wish to do any of these things, please contact privacy@jewlr.com Depending on your data choices, certain services may be limited or unavailable. You can make a request one time each year, by emailing us. Please mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

5. No sale of personal information

In the twelve months prior to the effective date of this Disclosure, Jewlr has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

6. No Discrimination

Jewlr will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.