When Will My Order Be Processed?
Orders are put into our production schedule as soon as the orders is placed. Once your order is placed, you will receive an Order Confirmation email almost immediately. This email confirmation will include the estimated delivery date as well as all details about your order.
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Can I Change My Engravings?
Yes – you can change your engraving on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Cancel My Order?
To cancel an order, email us at customerservice@jewlr.com, or contact us at 1-866-610-8482. Our office is open Monday-Friday from 9am-5:30pm EST. Please provide your order confirmation number when...
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Can I Change My Gemstones?
Yes – If your order is still in production and has not yet been packaged or shipped then you can make a change to the gemstones you have selected on your order. Keep in mind that orders may be...
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Can I Change My Ring Size?
Yes - you can change the ring size on your order as long as it has not yet been packaged or shipped out from our facility. Keep in mind that orders may be completed earlier than indicated on our...
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Can I Change My Delivery Address?
If your order has not yet shipped then you can make a change to the address where your order should be delivered. To update your delivery address please click here. If the order has already been...
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Can I Change The Chain Length?
Yes - If your order is still in production and has not yet been packaged or shipped then you can make a change to the chain you had selected. Keep in mind that orders may be completed earlier than...
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